What can your dog expect at The Mutt Hut?
Your dog will be examined so we can discuss the grooming requirements. Grooming will take around 2-3 hours depending on the breed but may take longer on larger breeds or if they are being hand stripped. If your dog is matted we will discuss this prior to any grooming beginning, as it may be necessary to clip any matts to lessen any distress to your dog.

What’s included in a full groom at The Mutt Hut?
Brushing & combing: Prior to bathing your dog will be thoroughly brushed and combed and again at the drying stage.

Bathing: This entails bathing your dog with the required shampoo & conditioner & rinsing thoroughly.

Drying: All dogs are hand dried using a thermostatically controlled drier. Please note I do not use cage drying.

Clipped and scissoring: Once dried your dog is brushed again, I check paws & remove any matts or excess hair as discussed earlier with you, the dog will be clipped or scissored to breed specification. Please note dogs that are hand stripped are not bathed.

Ear cleaning, nail trimming: Ears are checked and cleaned and where necessary hair will be removed for the ear canal and nails will be trimmed if necessary.

In between grooms: I also offer an in-between groom where your dog is washed and dried to breed specification.

Grooming tips:

1. When is the best time to introduce my puppy to grooming?
We suggest your puppy is introduced to grooming at an early age so they get used to it without being frightened. Once your puppy has had its injections and is free to walk in public areas then you may like to book a puppy socialisation groom. This is where your puppy will be bathed and dried by us for the first time so they leave us having had a positive experience.

2. How often should I get my dogs nails cut?
If your dog is walked on hard surfaces like the pavement or concrete then they may not need cutting. If they do need some attention, just pop them in to the shop and we can trim them there and then while you wait.

3. How often should my dogs’ ears be plucked?
Every time your dog has a professional groom this should be checked and done for you. This forms part of our full groom service.

4. What is the best way to keep my dog free of knots and matts?
To keep your dog’s coat in tip top condition we advise you brush them regularly to remove any knots or matts that are forming in between professional grooms. For most breeds of dogs you will need a slicker brush and a steel comb.

5. Can you de-matt my dog?
If your dog has too many matts or they cover a large area we will not de-matt as we feel that this can be uncomfortable and stressful for the dog and this can also be very time consuming. However we will remove a small amount of knots during the grooming process. The animal welfare act stipulates it is an offense to cause animal’s pain or discomfort and we reserve the right to remove coat if we feel this is the case but we will discuss this with you before we commence work on your dog.

6. I am concerned that my dog will not stand still long enough to be groomed?
We understand not every dog will want to stand still for us and we use various handling techniques to keep your dog calm and relaxed so we can get them groomed as quickly as possible .

7. My dog is not great with other dogs can I still book them in for grooming?
By all means, we groom dogs with very different temperaments. None of the dogs here come in to contact with each other. If you have any concerns please let us know, it may be possible for us to book an early or late session when there are no other dogs here.

8. Will my dog go in a drying box?
We do not use drying boxes as we feel these are unnecessary with the most up to date equipment we have available.

9. Will I get a discount if I have 2 or more dogs?
Sorry! We don’t normally give this sort of discount as the same amount of work is still required no matter how many dogs per owner, but please drop by and pick up our Reward Card and your 5th full groom will be free with every completed card.